Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. This is valid for all countries.


To start a return, you can contact us at swayhoop@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at swayhoop@gmail.com.

You are responsible for paying the shipping cost

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If more than 7 days after delivery have passed we are unable to offer a replacement.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Unfortunately, we cannot accept returns on sale items or gift cards.

We do not accept returns on used goods

We are not able to cancel your order

We do not provide refunds, exchanges or returns over shipping delays

We don't offer refunds, exchanges or returns over damaged packaging.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us below

Call us: +1(813) 876-9877

Email Us: swayhoop@gmail.com

Fill up our Contact us Form here

If anything happens with your order such as package being returned to sender or canceled by the carrier LET US KNOW so we can process a refund!